Tappya Logo
Kitchen & Orders

Every order, every channel, on one screen.

A live order feed from your website, dine-in, aggregators and phone. Items route to a Kitchen Display System by station, with refunds, voids and a full audit trail when things go sideways.

Every channel on one boardItems routed by stationFull refund & audit trail
Tappya
Kitchen DisplayHot Line · Downtown Branch
NEWPREPARINGREADY
4 active
#104282:10
DINE-INTable 12
2×
Classic Cheeseburger+ Extra cheese+ No pickles
1×
Loaded Fries+ Add jalapeño
1×
Caesar SaladNote: No croutons
STARTERS · FIREDPREPARING
#104315:48
TAKEAWAYPickup · Sara
1×
Margherita Pizza+ Large+ Thin crust
2×
Garlic Bread
1×
Iced LatteVOIDED
SINGLE COURSEPREPARING
#104338:32
DELIVERYOrder · 4821
1×
Double Beef Burger+ Medium+ Add bacon
1×
Chicken Wrap+ Spicy
2×
House Lemonade
SINGLE COURSENEW
#104350:55
DINE-INTable 6
1×
Grilled Salmon+ Side: greens
1×
Chocolate Cake
MAINS · READYREADY
One feed for every channel

Watch orders land as they come

A real-time feed shows incoming orders from every channel at once. 20+ filters find any order fast.

  • Website, dine-in, aggregators and phone in a single stream
  • Live status updates as orders move through the kitchen
  • 20+ filters to find any order in seconds
#10428Dine-in· Table 12
2:10
2×
Classic Cheeseburger+ Extra cheese+ No pickles
1×
Loaded Fries+ Add jalapeño
1×
Caesar SaladNote: No croutons
STARTERS · FIREDPREPARING
Tappya
Expediter · PassHot Line · Downtown Branch
NEWPREPARINGREADY
4 active
GRILL4
2×
Classic Cheeseburger#10428 · T122:10
1×
Double Beef Burger#10433 · Dlv8:32
1×
Grilled Salmon#10435 · T60:55
FRY3
1×
Loaded Fries#10428 · T122:10
2×
Garlic Bread#10431 · Pickup5:48
COLD2
1×
Caesar Salad#10428 · T122:10
1×
Chicken Wrap#10433 · Dlv8:32
PASS2
1×
Margherita Pizza#10431 · Pickup5:48
1×
Chocolate Cake#10435 · T60:55
Paper tickets, gone

A kitchen that moves faster

The Kitchen Display System routes each item to the right station, tracks prep status, and flags orders running late. No printer jams, no lost dockets.

  • Items routed to the right station automatically
  • Prep status tracked per item
  • Late orders flagged before they become complaints
A complete order trail

Search, edit, void, with a record

Search, filter, edit, void, reissue receipts, and read a timeline for every order. Exceptions get handled, and stay auditable.

  • Edit, void and reissue receipts in a few taps
  • A timeline for every order, start to finish
  • Exceptions handled and fully auditable
OrdersAll channels
#10428Dine-inPreparing$42.50
#10427TalabatReady$28.00
#10426OnlineCompleted$61.00
#10425PickupCompleted$19.50
POS sessionsZ-reports
Session #482
Terminal 1 · AM · Balanced
Closed$2,840
Session #481
Terminal 2 · AM · +0.50 over
Closed$1,960
Session #483
Terminal 1 · PM
Open$1,240
Control over every transaction

Sessions, Z-reports, reconciliation

POS session management with Z-reports and reconciliation gives you financial control over every transaction.

  • Open and close sessions per till
  • Z-reports at the end of every shift
  • Reconcile cash and card against the books
Refunds that don't leak money

Request, approve, execute, track

A structured refund flow: request, approval, execution, all with an audit trail. Refunds stay controlled and recorded, not improvised.

RequestApproveExecuteTrack
Refund request
Order #10426 · 2 items · paid by card
Awaiting approval
Reason
Wrong item sent — kitchen error
Double Beef Burger ×1$11.70
Iced Latte ×1$4.80
Refund total$16.50
Manager approval required · logged to the audit trail
Routing by station

Send every item to the right station.

Set up grill, fry, expedite and any station you run, then route items by category. The KDS does the rest, splitting each order to the stations that prepare it.

app.tappya.com/settings/kitchen-stations
Kitchen stationsCategory routing
Grill
BurgersSteaksGrilled
3
in queue
Fry
SidesAppetizers
2
in queue
Cold / Salads
SaladsWraps
1
in queue
Expedite / Pass
All courses
4
in queue
At a glance

Everything the line needs

Live order feed

Every channel streamed into one real-time view.

20+ filters

Find any order by channel, status, time or table.

Kitchen Display System

Station-routed board that replaces paper dockets.

Prep timing

Elapsed time per order with late-order flags.

Order search & edit

Search, edit, void and reissue with a record.

Order timeline

A full, auditable trail for every order.

Sessions & Z-reports

Open, close and reconcile every till.

Structured refunds

Request, approve, execute and track each one.

Built-in financial control

Nothing slips through the cracks.

Receipts, reports and approvals are part of the flow. They aren't bolted on at month-end.

Receipts on demand

Reissue or reprint a receipt for any past order in seconds.

Z-reports & reconciliation

Close each session with a Z-report and reconcile against actuals.

Refund approvals

Refunds and voids pass through approval before money moves.

Works with

Part of one connected platform

Kitchen & Orders plugs straight into the rest of Tappya. No exports, no double entry.

FAQ

Questions, answered

Yes. Every channel feeds the same board, so aggregator orders show up alongside your website, dine-in and phone orders.
Yes. Items route to their assigned kitchen station, so a single order can split across grill, fry, expedite and any station you run.
Kitchen & Orders

Run a calmer kitchen

Bring every channel onto one board, route items by station, and keep a record of every edit, void and refund.

Every channel, one board· Full audit trail· No card required
Kitchen Display & Order Management | Tappya | Tappya